Paris Private Experience

Privacy & Cookies

Paris Private Experience pays particular attention to the protection of personal data and to the privacy of its clients and visitors.

This policy explains what information may be processed when you visit our website, contact Paris Private Experience or book a service, as well as the rules that apply to cookies and other trackers.

Data controller

The data controller is:

Paris Private Experience
Ibrahim Dibatere
EI
66 avenue des Champs-Élysées
75008 Paris, France
SIREN 892 964 677
Email: concierge@parisprivateexperience.com
Phone: +33 7 71 87 71 69

Data that may be processed

Depending on your relationship with Paris Private Experience, we may process the information needed to respond to your request or to organise your service.

This may include your identity and contact details, your exchanges with Paris Private Experience, and information relating to a quote request or a booking: date and time, pickup and destination locations, number of passengers, luggage, vehicle category, flight or train details, child seat requirements and any other information needed to organise the service.

When you visit the website, certain technical information may also be processed, including your IP address, the type of device or browser, the pages viewed, the technical information needed for website security and, where you have consented, certain data used to measure audience or the effectiveness of advertising campaigns.

Please do not share sensitive information that is not needed for your request.

Information necessary to process your request or arrange your booking must be provided so that Paris Private Experience can respond or provide the relevant service. Other information is optional. If necessary information is not provided, Paris Private Experience may be unable to prepare a quote, confirm or properly arrange the service.

Purposes and legal bases

Data may be used to respond to requests for information and quotes, prepare and perform a booking, communicate before, during and after a service, manage payments, invoicing and refunds, follow up the client relationship, handle complaints, ensure the security and operation of the website, and comply with applicable legal obligations.

Depending on the case, this processing is based on the performance of a contract or of pre-contractual measures, compliance with a legal obligation, the legitimate interest of Paris Private Experience, or your consent where it is required.

Processing linked to optional trackers, including certain measurement, advertising or conversion measurement tools, is based on your consent where it is legally required.

Payment

Card payments are processed through secure payment services.

Paris Private Experience does not store your full card number or its security code in its own systems.

Paris Private Experience may keep the information needed to manage the transaction, invoicing and any refund, such as the amount, date, reference and status of the payment.

Communications

You may contact Paris Private Experience by phone, email or WhatsApp, among other means.

When you use an external communication service, the operator of that service may also process certain information in accordance with its own privacy policy.

Recipients

Data is accessible only to the persons who need it to respond to your request, manage your booking or ensure the operation of Paris Private Experience.

It may also be processed, to the extent strictly necessary, by the technical services used for hosting, messaging, communications, payment, website security, audience measurement or advertising campaign measurement.

Paris Private Experience does not sell the personal data of its clients or visitors.

Data transfers

Some technical services may involve the processing of data outside the European Economic Area.

Where such a transfer takes place, Paris Private Experience ensures that it relies on a mechanism recognised by applicable regulations, such as an adequacy decision or appropriate safeguards.

Retention periods

Data is kept only for a period proportionate to the purpose pursued.

Data relating to a request that did not lead to a business relationship may be kept for up to three years from the last contact initiated by the person concerned.

Data needed to organise a booking is kept for the duration of the relationship with the client and then, where necessary, archived for the periods applicable to establishing, exercising or defending legal claims.

Accounting documents and records that must be kept under a legal obligation may be kept for the period set by the regulations, including ten years for the accounting records concerned.

Your cookie choice may be stored for six months before a new choice is requested.

Cookies and other trackers

A cookie or other tracker may allow a website to store or read certain information on the device used to visit it.

The Paris Private Experience website may use several categories of trackers.

Strictly necessary trackers

Some trackers are necessary for the operation and security of the website or for features you request.

Where they meet the conditions set by the regulations, they may be used without prior consent.

Audience measurement

Tools may be used to understand website traffic, detect technical issues or improve performance.

Some audience measurement solutions may be exempt from consent only where they meet the conditions set by the regulations, in particular where they are limited to anonymous statistics produced on behalf of the publisher and do not allow overall tracking across several websites.

Where these conditions are not met, the trackers concerned remain disabled until you consent.

Advertising and conversion measurement

Where Paris Private Experience uses tools to measure the effectiveness of advertising campaigns or to attribute a conversion to a campaign, the trackers concerned are activated before you make your choice only where a legal exemption allows it.

Where consent is required, they remain disabled until you accept them.

External services

Some features or content from external services may also use trackers. Where consent is required, these elements are loaded only after you agree.

Managing your preferences

Where consent is required, you can accept optional trackers, continue without accepting them or manage your preferences.

Refusing optional trackers does not prevent access to the essential features of the website.

You can change your decision at any time using the Manage my cookies link available on the website.

Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

Your rights

Under the conditions set by applicable regulations, you may request access to your data, its rectification or erasure, the restriction of certain processing or, where the conditions are met, its portability.

You may also object to certain processing based on legitimate interest and withdraw your consent at any time where processing is based on it.

To exercise your rights:

concierge@parisprivateexperience.com

Paris Private Experience may request the information strictly necessary to verify your identity where there is reasonable doubt about the identity of the person making the request.

You may also lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).

Security

Paris Private Experience implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or unauthorised disclosure.

Access to data is limited to the persons and services that need it for the purposes described in this policy.

Changes to this policy

This policy may change to reflect changes to the website, the services used or applicable regulations.

The version available on the website is the version that applies at the time it is consulted.