Paris Private Experience
Terms & Conditions
Scope of these terms
These terms apply to the services booked with Paris Private Experience (PPE) on WhatsApp, by email or by phone: airport and train-station transfers, point-to-point and hourly chauffeur services, day trips and multi-day programmes, concierge services, family, business and group travel, and optional services such as Fast Track & Meet & Greet and our licensed local guides.
These Terms are available at all times on the Paris Private Experience website. The Terms applicable to a booking are those in force on the date of the booking. Any later change does not apply retroactively to bookings already confirmed.
Booking and confirmation
A request sent on WhatsApp, by email or by phone is not yet a booking.
Your booking is confirmed when Paris Private Experience has confirmed the service, the vehicle category and the price in writing, on WhatsApp or by email, and the payment required at booking for that service has been received.
Last-minute requests are welcome and are confirmed by Paris Private Experience when the service can be arranged.
Information you provide
To arrange your service, PPE needs accurate information. Depending on the service, please provide:
- The service or route, the date and the pickup time.
- The pickup address and the destination.
- The number of passengers and the luggage, including large suitcases.
- Your flight number for an airport arrival, or your train details for a station pickup.
- The number and ages of the children who need a child seat.
- For a group, the passenger and luggage count and any meeting requirement.
- Whether you would like Fast Track & Meet & Greet or one of our licensed local guides.
Please remain reachable on the contact details given at booking, especially on the day of service.
Airline, airport check-in, baggage and minimum-connection requirements remain the traveller’s responsibility. PPE does not guarantee that a flight connection is feasible.
Chauffeurs and vehicles
Services are provided by our professional licensed chauffeurs.
Your vehicle category is confirmed at booking. Vehicles are Mercedes or equivalent; the exact model is not guaranteed unless it is explicitly confirmed in writing.
Prices
Published fixed prices apply to the routes and vehicle categories shown on our pages. Any other route is quoted in writing before payment. Prices are per vehicle, not per passenger.
For a fixed-price service, the confirmed price covers the service as booked. Ordinary traffic does not change it, and the standard luggage declared at booking, within the confirmed vehicle configuration, does not create a surcharge.
A revised price applies only when the scope of the service changes, for example a different route, additional stops, waiting beyond the included time, a larger vehicle, more passengers, materially different luggage, a longer service, or an optional service such as Fast Track & Meet & Greet, a guide or an additional concierge service. Any revised price is confirmed by Paris Private Experience.
Prices are final: VAT is not applicable under article 293 B.
Payment
- Airport transfers, single transfers and hourly bookings are paid in full at booking, by secure payment link, unless Paris Private Experience confirms another arrangement in writing.
- Day trips, multi-day programmes and concierge services are confirmed with a deposit. The deposit and the date on which the balance is due are set out in your written quote and booking confirmation.
- For a bespoke programme, the payment schedule set out in your written quote applies.
All payments are made to Paris Private Experience.
Accepted payment methods: Visa, Mastercard and American Express by secure payment link, and bank transfer.
Changes to your booking
If you need to change your booking, please tell PPE as early as possible, on WhatsApp or by email. This includes any change to the time, the address, the route, the vehicle category, the number of passengers, the luggage, child seats, your flight or train, an additional stop, Fast Track & Meet & Greet, a guide or the duration.
Any requested change is reviewed and confirmed by Paris Private Experience. A revised price may apply when the scope of the service changes.
Cancellation and no-show
Cancellation terms are calculated from the scheduled pickup time.
| When you cancel | Cancellation fee | Refund |
|---|---|---|
| More than 72 hours before pickup | 0% | 100% |
| From 24 to 72 hours before pickup | 50% | 50% |
| Less than 24 hours before pickup | 100% | No refund |
| No-show | 100% | No refund |
A cancellation made exactly 72 hours or exactly 24 hours before pickup falls within the 24 to 72 hour band.
If the passenger does not travel and the booking was not cancelled (no-show), the booking is non-refundable, as for a cancellation less than 24 hours before pickup.
Please send any cancellation in writing, on WhatsApp or by email.
Flight delays
When you provide a valid flight number, PPE monitors your flight once your booking is confirmed.
A flight that lands later than scheduled is never treated as a cancellation on your part. Your pickup is adjusted around the actual landing time, and the airport waiting terms below apply from the actual landing.
Flight cancelled by the airline
If the airline cancels your flight, please tell PPE as soon as you know.
Where the service can be rearranged, PPE can move your booking to your replacement flight or to another agreed date, or propose another suitable arrangement.
If you choose instead to cancel your booking, the cancellation terms above apply, unless PPE expressly agrees to a more favourable arrangement.
Airport pickups and waiting
60 minutes of waiting are included after actual landing when the confirmed flight number is available. This period is intended to cover normal border formalities, baggage reclaim and the walk through the terminal.
After the included 60 minutes, additional waiting is charged in 15-minute increments, pro-rated from the applicable hourly rate for the vehicle category booked. Additional waiting is confirmed by Paris Private Experience according to operational feasibility.
If border control, delayed baggage or another arrival issue takes longer than expected, message PPE on WhatsApp as soon as possible so the pickup can be coordinated. PPE does not guarantee any border-processing time, which varies by airport, terminal, traveller eligibility and traffic.
Your chauffeur meets you at the confirmed landside meeting point, normally inside arrivals with a name board for a car or van. For a Sprinter, minibus or coach, the group meeting procedure is confirmed in writing before travel.
For a confirmed airport service, tolls, airport parking and luggage assistance are included.
Paris Le Bourget
Pickups at Paris Le Bourget take place at the public business-aviation terminal, at a meeting point confirmed in writing for your arrival.
Train-station pickups
When you give us your train number, PPE follows your train once your booking is confirmed and adjusts the pickup to its actual arrival. 30 minutes of waiting are included from the confirmed pickup time, adjusted to that arrival. If you change train, miss your train or your arrival station changes, tell us as soon as possible and we coordinate the new time with you.
Scheduled pickups
For scheduled pickups other than airport arrivals, including departures to the airport, PPE plans the chauffeur on site 15 minutes before the confirmed pickup time. This is an operating standard and does not create an automatic right to compensation.
Hourly service
Hourly bookings have a minimum duration of 3 hours.
If the service continues beyond the booked time, a 15-minute grace period applies. From the 16th minute, the next full hour is charged at the applicable hourly rate. If you would like to extend the service, additional time can be arranged with Paris Private Experience.
Fast Track & Meet & Greet
Fast Track & Meet & Greet airport assistance is an optional service that can be added to your booking. It is quoted separately from the transfer and is included only when it is confirmed in writing for your booking. The exact assistance is confirmed according to the airport, the terminal, your flight and whether you are arriving, departing or connecting.
Access to restricted airport areas, such as airside or apron areas, is provided only when that specific service is confirmed in writing for your booking.
Licensed local guides
Our licensed local guides are available on request. Guiding is quoted separately, subject to availability, and we confirm the amount with you before your booking is confirmed.
Passengers, luggage and groups
The vehicle configuration must suit the number of passengers and the luggage. PPE confirms the final configuration after reviewing the passenger count, large suitcases, cabin bags and route.
Capacity guides on our pages are for planning only. Maximum passenger capacity and maximum luggage capacity cannot be assumed at the same time.
Large groups
Vehicles operated by PPE have no more than nine seats, including the driver. For a group, PPE can offer several coordinated vehicles or a Mercedes Sprinter VIP for up to 8 passengers, subject to availability.
Beyond 8 passengers in one vehicle, minibus or coach transport is performed by a public road passenger transport company registered under the French Transport Code. Before any booking, the written quote states that company’s identity, its registration number and the price.
The exact configuration, meeting procedure and price are confirmed in writing after reviewing the passenger and luggage count.
Child seats
Child seats are included at no additional charge when they are confirmed in advance. During confirmation, PPE asks for the number of children, their ages and any other relevant information. Your chauffeur prepares the seat, and the accompanying adult checks and approves the installation before departure.
No specific seat type is promised before confirmation.
Conduct, damage and cleaning
Passengers wear their seat belts, as required by French law, and follow the safety instructions of our chauffeurs.
You are responsible for damage to the vehicle, and for exceptional cleaning, directly caused by you or by the passengers travelling with you. Only reasonable costs that are documented and attributable to your booking may be charged to you.
Lost property
If you leave an item in a vehicle, please contact PPE as soon as possible.
PPE makes reasonable efforts to identify and return items found after a service, but cannot guarantee that every item will be recovered. If you ask for an item to be collected, sent or delivered, the related costs may be charged to you.
If we cannot provide your service
If Paris Private Experience is unable to provide a confirmed service and no replacement arrangement acceptable to you is provided, the affected service is refunded in full.
Refunds
Refunds due under these terms are initiated by Paris Private Experience. Where technically possible, a refund is returned to the original payment method.
Once PPE has initiated a refund, the time for the funds to appear on your account depends on your bank and the payment network.
Tipping
Tipping is completely optional. It is never added to your fare and our chauffeurs do not expect it. Please feel absolutely no obligation to tip. Choosing not to leave a gratuity will never affect the service you receive.
Right of withdrawal
Chauffeur and transfer services are passenger transport services. Under article L221-2, 9° of the French Consumer Code, the 14-day right of withdrawal that applies to distance contracts does not apply to them. They can be cancelled under the cancellation terms above.
Complaints and questions
If something did not go as expected, please tell us in writing, on WhatsApp or by email, with your booking details, so that Paris Private Experience can review your complaint.
Contact PPE on WhatsApp or by email: